Since every item is custom-made, production usually takes 5–10 business days. We always do our best to ship sooner if we can.

Yes! All orders over $250 ship free within the USA. We also ship to Canada with additional shipping fees.

Because our products are personalized, we don’t offer refunds for change of mind. But if production hasn’t started yet, your deposit can be used as credit for another order.

Don’t worry—we’ll replace it. Just send us photos of the damage and original packaging so we can take care of it quickly.

Absolutely! If you don’t see exactly what you want, just reach out—we’re happy to create something special for you.